Salon Policies
48-hour Cancellation Policy
Your appointment time is reserved especially for you and we look forward to servicing you at that time. However, we understand that things happen, and sometimes you need to adjust your calendar. We require a 48-hour notice to cancel or reschedule appointment. Appointments canceled with 24 - 48 Hour notice will be responsible for 25% of the scheduled services. Appointments canceled with less than a 24-hour notice will be responsible for 50% of the scheduled services. These fees will be due before a new appointment is scheduled.
No Show Policy
When scheduling appointments, you will either receive an email or text stating your appointment was set, along with 1 week, and 2 days reminders. If you do not show up for your appointment you will be responsible for 100% of your missed service, along with placing a credit card on file to secure any future appointments.
Deposit Policy
We require a $50 deposit for all chemical services such as Dimensional Colors, Treatments, and Brazilian Blowouts. Haircuts require a $25 deposit for the first appointment. This deposit will go towards the cost of your scheduled service and is NOT refundable if canceled under 48 hours. The deposit can be made through our receptionist by calling (801) 341-8185
Minors policy
Anyone under the age of 18 receiving chemical services for the first time must have a parent or guardian present to give permission and sign a waiver.
Refund policy
All service sales are final. Hair products can be returned only if it’s defective or damaged. Used products will be taken back for either salon credit or exchange within 30 days of the original purchase.
Late Policy
Please note: if you are more than 15 minutes late to your appointment, we may not be able to accommodate your booked services. Cancellations due to late arrival will result in a charge of 100% of the reserved service. If our stylist is able to accommodate you, you may acquire a “Late Fee” of $20.00
Appointment Hold Times Policy
When Communicating without Front Desk scheduling your appointment, we can only hold appointment time offerings for 24 hours during business days, and we can NOT hold time slots for weekend appointments
Children Policy
We love your children, however, due to safety and liability considerations, children are not permitted in the salon. We will be happy to work with you on a time that works for you when you’re able to find a sitter.
Redo Policy
If you are not satisfied with your color service, please contact your stylist within 7 days to express concern. A complimentary redo must be performed within 10 days of the original service. Full-service price will apply if you fail to contact us within 7 days or any change from the original service.
Hair Extension Policy
We do not offer extension pricing over the phone. A consultation appointment must be made. You can do that HERE. Due to liabilities, we do not apply or correct personal hair extensions that were not originally purchased from us.